Complaints policy

What to do if you are not happy

If you are not completely happy with the work or stairlift there is a complaints procedure we offer you.

Our complaints policy procedure

After the completion of the works, we ask you to inspect that everything meets your satisfaction. In the unlikely event there is anything wrong, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Either call us on 0800 0329972 or use our website contact formWe aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues you have raised.

Where we are unable to resolve your complaint using our own complaints procedure and in accordance to Which? Trusted trader membership, we will then use the Dispute Resolution Ombudsman service to settle any differences.  In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so, please contact Which? Trusted traders in the first instance on 0333 241 3209.


Affiliated bodies to Prestige Stairlifts

We are Trading Standards Approved and hold Accreditation with Checkatrade and Which? Trusted Trader.