Privacy Policy for Prestige Stairlifts operated by Prestige Stairlifts Ltd

Effective Date: Wed May 14 2025 00:00:00 GMT+0100 (British Summer Time)
Last Updated: Wed May 14 2025 00:00:00 GMT+0100 (British Summer Time)

1. Introduction

Prestige Stairlifts Ltd – a company founded in 2006, registered in England under registration number 349588413 – is committed to protecting your personal data and respecting your privacy. Our company, also known as Prestige Stairlifts Limited and trading as Prestige Stairlifts, operates a single brand. We offer stairlift sales, installations and servicing in the mobility equipment industry (specifically within the mobility equipment supplier sector, with a focus on mobility equipment installation) to our target audience of individuals with mobility needs.

This Privacy Notice explains how we collect, process, and share your personal data in accordance with applicable laws such as in England: UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and The Digital Services Act (or ‘DSA’). It also outlines your rights and our procedures regarding data protection.

2. Data Controller & Contact Information

Prestige Stairlifts Ltd is the data controller responsible for your personal data.
Primary Address:
47a Springfield Road
Bexhill-on-Sea, TN40 2BJ ENGLAND
Phone: 0800 0329972
General Email: info@prestigestairlifts.co.uk
Accessibility Inquiries: info@prestigestairlifts.co.uk
Privacy Inquiries: privacy@prestigestairlifts.co.uk

For any questions regarding this Privacy Notice or our data practices, please contact our Site Editor: Peter O’Donoghue.

3. Data Protection Officer (DPO)

Our Data Protection Office for Prestige Stairlifts is Peter O’Donoghue and can be contacted at info@prestigestairlifts.co.uk.

4. Categories of Personal Data We Collect

Prestige Stairlifts and may collect, store and process the following types of personal data about you:

Information You Provide:
Data submitted through forms on the Prestige Stairlifts website (e.g., when you sign up, contact us, or request information via www.prestigestairlifts.co.uk). This may include your name, contact details, preferences, and any other information you choose to provide.
Copies of Correspondence:
Emails, letters, and any other communications (by post, email, or through the Prestige Stairlifts website) that you send to us.
Survey and Questionnaire Responses:
Responses provided if you participate in any surveys or questionnaires using the Prestige Stairlifts website.
Website Usage Data:
Information about your visits to the Prestige Stairlifts website, including traffic data and details on how you interact with our content.
Device Information:
Technical data such as your IP address, browser type and version, time zone setting, operating system, platform, and other technology-related details from the devices you use to access the Prestige Stairlifts website.

5. Provision of Personal Data

If you fail to provide the required personal data:
When Prestige Stairlifts Ltd is legally obligated to collect certain data or need it to perform our contractual obligations, your failure to provide this data may prevent us from fulfilling the contract (for example, providing you with stairlift sales, installations and servicing). In such cases, we may have to cancel the relevant service or product, and you will be notified accordingly.

6. Purposes and Legal Basis for Processing

Prestige Stairlifts process your personal data for the following purposes:

Ensure Optimal Presentation:
To display our website content on Prestige Stairlifts in the most effective manner for you and your device.
Send Relevant Information:
To communicate details about our stairlift services and offerings (such as stairlift installation) that may be of interest.
Contract Performance:
To fulfil our contractual obligations through Prestige Stairlifts Ltd with you.
Compliance with Legal Obligations:
To adhere to legal and regulatory requirements (including The Digital Services Act (or ‘DSA’) and Consumer Rights Act 2015) and to satisfy Anti Money Laundering and Know Your Client requirements.
Feature Access & Account Protection:
To enable you to access various features on the Prestige Stairlifts website and to secure your account.
Third-Party Communications:
To allow third parties to contact you about relevant goods or services if you allow us to do so via the Prestige Stairlifts website.
Service Providers:
To transfer your information to our designated “Service Providers” so that they can service your requirements on or through the Prestige Stairlifts website.
Marketing Communications:
To send you marketing communications by electronic means (email or text) only if they relate to our Stairlift sales, installations and servicing or Prestige Stairlifts or offerings you have previously expressed interest in.
Statistical Analysis:
To aggregate your information with that of other users to generate statistical data that does not personally identify you after using the Prestige Stairlifts website. This aggregated data may be shared with third parties we collaborate with through Prestige Stairlifts.

7. Global Privacy and Data Processing Standards

Prestige Stairlifts respects and adheres to global privacy laws, using the GDPR as our benchmark standard. We ensure that your personal data collected via the Prestige Stairlifts website is processed in accordance with the highest legal requirements worldwide. To achieve this, we rely on the following lawful bases for processing your personal data:

Performance of a Contract (GDPR Article 6(1)(b))
Prestige Stairlifts process your data as necessary to fulfil our contractual obligations to you—such as providing the goods or services you have requested.
Legal Obligation (GDPR Article 6(1)(c))
Prestige Stairlifts may process your data when required by applicable laws or regulations. This ensures that our operations comply with legal and regulatory requirements in all jurisdictions.
Legitimate Interests (GDPR Article 6(1)(f))
Prestige Stairlifts in certain instances, may process your data to pursue our legitimate interests. This includes optimising content presentation, delivering relevant promotions, improving our services, and preventing fraud, provided that these interests do not override your rights and freedoms.
Consent (GDPR Article 6(1)(a))
Where you have explicitly provided consent—such as for marketing communications or the use of non-essential cookies— Prestige Stairlifts processes your data based on your agreement. You may withdraw your consent at any time, and this withdrawal will not affect the lawfulness of any processing conducted before the consent was withdrawn.
By following these standards, Prestige Stairlifts ensures that our global data processing practices meet or exceed stringent privacy requirements, providing you with consistent and reliable protection of your personal data wherever you are located.

8. Marketing Communications

Prestige Stairlifts and Prestige Stairlifts Ltd will only send you direct marketing communications by electronic means (email or text) if:

You have provided explicit consent to Prestige Stairlifts and Prestige Stairlifts Ltd.
You have previously interacted with the Prestige Stairlifts website or Prestige Stairlifts Ltd and the marketing relates to our stairlift sales, installations and servicing or similar offerings.
You exercise your right to opt out of marketing communications. You can do this by contacting us at info@prestigestairlifts.co.uk or by unsubscribing via the link provided in our communications.

9. Sharing Your Personal Data

Prestige Stairlifts and Prestige Stairlifts Ltd may share your personal data with third parties only under the following circumstances:

Within Our Group:
With companies that are part of our corporate group.
Service Providers:
With trusted third parties that assist in processing your requests or fulfilling contractual obligations using Prestige Stairlifts.
Legitimate Interests:
When sharing is necessary for our legitimate business interests (or those of a third party), provided that your rights and interests do not override these interests.
Business Transfers:
In connection with the sale, transfer, or merger of parts of Prestige Stairlifts business or assets.
Legal or Regulatory Compliance:
When required to comply with applicable legal or regulatory obligations, including those set out in England and UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

All third parties receiving your data are contractually bound to process it only on our instructions and in compliance with applicable data protection laws.

10. Cookies

Cookies are small files placed on your device when you visit Prestige Stairlifts. We use cookies to:

Recognise you and store your preferences on Prestige Stairlifts.
Enhance the performance and functionality of Prestige Stairlifts.
Generate aggregated statistical data for Prestige Stairlifts.
Deliver targeted advertising relevant to your interests when visiting Prestige Stairlifts.

Categories of cookies include:

Strictly Necessary Cookies: Essential for the operation of the Prestige Stairlifts website.
Performance Cookies: Collect data on how visitors use the Prestige Stairlifts website to create anonymous aggregated data.
Functionality Cookies: Enable a personalised experience by remembering your preferences for the Prestige Stairlifts website.
Targeting/Advertising Cookies: Deliver adverts tailored to you.

Some cookies remain on your device between sessions. You may disable cookies by adjusting your browser settings; however, doing so may limit the functionality of the Prestige Stairlifts website.

We use cookies in compliance with applicable legal frameworks such as England (including the EU’s ePrivacy Directive and GDPR) and UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. A cookie consent banner is provided on our website, and you may adjust your preferences at any time via our https://www.prestigestairlifts.co.uk/terms-conditions/.

11. Data Security

Prestige Stairlifts and Prestige Stairlifts Ltd have implemented robust security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Access is restricted to Prestige Stairlifts and Prestige Stairlifts Ltd employees, agents, contractors, and other third parties who require it for legitimate business purposes and who are bound by confidentiality obligations.

In addition, Prestige Stairlifts Ltd have established procedures to address any suspected data breach. If a breach occurs, we will promptly notify you and any applicable regulatory authorities, in accordance with England and UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our technical safeguards include encryption, regular security audits, and strict access controls.

For any security-related inquiries, please contact us at info@prestigestairlifts.co.uk.

12. Data Retention

Prestige Stairlifts Ltd will retain your personal data regarding Prestige Stairlifts only for as long as necessary to fulfil the purposes for which it was collected, including meeting any legal, regulatory, accounting, or reporting requirements, as defined by 2 years.

To determine the appropriate retention period, Prestige Stairlifts Ltd consider the quantity, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, and the applicable legal requirements.

Once your data is no longer needed, it will be securely deleted or anonymised.

13. Your Data Protection Rights

This section explains your rights regarding how your personal data is processed by Prestige Stairlifts Ltd. If you wish to exercise any of these rights, please contact us using the details below.

Right to Withdraw Consent:
You may withdraw your consent at any time. This will not affect the lawfulness of any processing prior to your withdrawal but may limit our ability at Prestige Stairlifts Ltd to provide certain services.
Right of Access:
You have the right to access the personal data Prestige Stairlifts Ltd holds about you, free of charge.
Right to Rectification:
You have the right to request that we correct any inaccurate or incomplete personal data.
Right to Erasure (“Right to be Forgotten”):
You may ask us to delete your personal data, subject to certain exceptions where retention is legally required.
Right to Restrict Processing:
You can request that we limit the processing of your personal data.
Right to Data Portability:
You have the right to receive your personal data in a structured, commonly used, machine-readable format or to have it transferred to another controller.
Right to Object:
Under certain circumstances, you have the right to object to the processing of your personal data.
Rights under CCPA/CPRA:
For California residents, this includes the right to know, the right to delete, and the right to opt out of the sale of personal information.
Rights under PIPEDA:
For Canadian residents, this includes the right to access and correct your personal information.

To exercise these rights, please contact us at info@prestigestairlifts.co.uk.

Representatives of Prestige Stairlifts Ltd will respond within the timeframe required by applicable law. We endeavour to respond to all privacy requests within 30 days of receipt, ensuring prompt and effective compliance with global data protection regulations.

14. International Transfers of Personal Data

Your personal data may be transferred to and stored in destinations in and outside the European Economic Area (EEA) and processed by personnel operating outside the EEA.

Whenever we transfer your data, we ensure that a similar level of protection is maintained by implementing one or more of the following safeguards:

Adequacy Decisions:
Data is transferred only to countries deemed by the European Commission to provide an adequate level of protection.
Standard Contractual Clauses (SCCs):
We use contracts (when requested) approved by the European Commission to safeguard your data.
Privacy Shield (or Successor Frameworks):
Where applicable, for transfers involving US-based providers.
Other Safeguards:
Such as Binding Corporate Rules (BCRs) or approved codes of conduct.

For further details on the specific mechanisms used for international transfers, please contact us at info@prestigestairlifts.co.uk.

15. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our data processing practices or legal obligations, including updates under The Digital Services Act (or ‘DSA’) or changes in England. All updates will be posted on this page with a revised “Effective Date” (Wed May 14 2025 00:00:00 GMT+0100 (British Summer Time)). Significant changes may also be communicated via website banners on www.prestigestairlifts.co.uk and notifications sent to info@prestigestairlifts.co.uk. Please review this page periodically to stay informed of any updates.

16. Complaints

If you believe that our handling of your personal data does not comply with applicable data protection laws under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (including England), you have the right to lodge a complaint with the relevant supervisory authority eg: ICO – Information Commissioner’s Office or courts in East Sussex. Alternatively, you may contact us directly to discuss your concerns at info@prestigestairlifts.co.uk or 0800 0329972.

17. Contact Prestige Stairlifts

If you have any questions or concerns regarding this Privacy Notice or our data practices, please contact us at:

Full Legal Entity Name:
Prestige Stairlifts Ltd (a.k.a. Prestige Stairlifts Limited)
Trading as: Prestige Stairlifts

Address:
47a Springfield Road
Bexhill-on-Sea, TN40 2BJ ENGLAND
Phone: 0800 0329972
General Email: info@prestigestairlifts.co.uk
Privacy/Accessibility Inquiries: privacy@prestigestairlifts.co.uk / info@prestigestairlifts.co.uk