At Prestige Stairlifts, we’re dedicated to providing exceptional customer service and top-quality workmanship on every project, big or small. Our commitment to excellence has earned us consistently positive feedback, which we’re proud to share. We believe that our customer testimonials are the best way to see what you can expect when you choose Prestige Stairlifts.

Which Trusted Trader with 100% positive feedback

For over 10 years, Prestige Stairlifts has been a Which Trusted Trader, receiving 100% customer feedback. This endorsement signifies our rigorous assessment and commitment to their Code of Conduct. We’ve even earned their Trusted Trader of the Month award! See for yourself why we have such loyal customers by reading our reviews on the Which Trusted Traders website.

Checkatrade Approved with 10/10 customer feedback

Checkatrade only promotes trusted tradespeople who have been vetted and approved by their experienced team. Becoming a member demonstrates our commitment to excellence and proves our status as a reputable trader. As a Checkatrade member, we adhere to “The Checkatrade Standard” to ensure everyone receives the highest form of customer service.

To read some of our glowing 10/10 customer testimonials click here

5 star reviews on Google Reviews

We are proud to have consistently earned 5-star reviews on Google Reviews from our valued customers. These positive testimonials reflect our commitment to providing top-notch stairlift installations and exceptional customer service. We strive to make the stairlift buying process as smooth and stress-free as possible, and we are grateful for the feedback that confirms we are achieving this goal.

Navigating a spiral staircase can be a daunting task for anyone with mobility limitations. However, thanks to the innovative solutions offered by Prestige Stairlifts, even the most challenging staircases can be made accessible. In a recent project, Prestige Stairlifts showcased their expertise by installing a bespoke stairlift on a particularly intricate spiral staircase.

The project presented unique challenges. The spiral staircase’s tight curves and varying widths required a stairlift that could navigate the complex geometry while ensuring passenger safety and comfort. Prestige Stairlifts, known for our commitment to customer satisfaction, rose to the occasion. Our team of experienced engineers meticulously assessed the staircase, taking into account every twist and turn.

The solution was a bespoke stairlift designed specifically for the unique configuration of the spiral staircase. The stairlift features a slimline track that gracefully follows the contours of the stairs, minimising space intrusion and maintaining the aesthetic appeal of the property. The chair itself is ergonomically designed for comfort and safety, with features like swivel seating and smooth operation to ensure a comfortable and reassuring ride.

The installation process was carried out with precision and care. The Prestige Stairlifts team worked diligently to ensure a seamless and unobtrusive installation, minimising disruption to the homeowner and maintaining the integrity of the property.

The result is a testament to the ingenuity and craftsmanship of Prestige Stairlifts. The bespoke stairlift not only provides the homeowner with much-needed independence and mobility but also enhances the overall functionality and safety of the property.

This project underscores Prestige Stairlifts’ dedication to providing tailored solutions for every customer. We understand that each staircase is unique, and approach every project with a personalised approach, ensuring that the stairlift not only meets the specific needs of the homeowner but also seamlessly integrates into the existing environment.

Key takeaways from this project:

• Prestige Stairlifts specialises in installing stairlifts on even the most challenging staircases, including complex spirals.
• Bespoke solutions are tailored to individual needs and staircase configurations.
• Safety, comfort, and aesthetic appeal are top priorities in every installation.
• The Prestige Stairlifts team is highly skilled and experienced in handling intricate installations.

If you or a loved one is facing mobility challenges due to a spiral staircase, Prestige Stairlifts can help. Contact us today to schedule a free consultation and discover how we can help you regain your independence.

A gallery of images from the Technical Survey through to the completed Installation:

Customer with his home stairlift

Why move home when you can stay in your own home? Saving on moving costs and all of the hassle and stress associated with moving.

Here at Prestige Stairlifts we understand that moving home can be stressful. We endeavour to keep you in the home you love by installing a stair lift to meet your exact requirements. Our engineers can supply and install stairlifts for all types of staircases, many of these are bespoke in design and specially made for your unique curved staircase. A wide range of products is stocked ready for fitting. We offer a free consultation and offer advice on fitting with no obligation and no pressure to buy.

Fitting a stairlift in your home

The installation process is quick, clean and simple because the stairlift is fitted to the treads on the staircase, not to the wall. With a range of colours, Prestige Stairlifts can be an attractive addition to your home without any unsightly alterations. Our engineers will insure the stairlift is installed exactly to the contours of your staircase. Installation is carried out by our qualified fitters at a time convenient to you. We aim to fit your stairlift as soon as possible as we realise the difference to your life they can offer. It can be possible to supply and fit your stairlift within a day of consultation.

Free Consultation 0800 032 9972

Four in 10 stairlift customers report bad practice.

“A Which? survey of 530 stairlift customers has found that 43% experienced at least one dodgy sales technique.

They surveyed people who had got a stairlift for themselves or a relative. The survey found that 13% of stairlift owners felt under real pressure to buy.

However, a higher proportion experienced sharp sales tactics, with 43% having been subjected to pressure-selling, pressure to choose a more expensive model and/or an excessive number of sales calls.

Some stairlift brands exhibited better sales practices than others. Find out how Acorn, Handicare and Stannah Stairlifts compared in this respect, as well as for prices (both new and second-hand) and reliability.

High-pressure stairlifts sales calls

Nearly one in five (16%) of those Which? surveyed experienced large amounts of sales calls about the stairlift, with 14% describing these calls as ‘high-pressure’.

There was noticeable differentiation between stairlift brands.

One stairlift owner told Which? ‘Originally I applied to an advertisement which invited one to receive a free “independent booklet”. As a consequence I received numerous phone calls from the company over about two years.’

Which? stairlift brands review reveals which manufacturers were the best and worst for sales practices and also reliability, comfort, quality and value for money.

Stairlift prices uncovered

Stairlifts are a significant purchase, with people paying an average of £2,084. The industry code of practice says you should expect to see prices detailed upfront at the earliest possible stage, including in advertising and on websites.

The Which? survey found that stairlift salespeople often quote a high initial price and then offer a discount. Anecdotal evidence suggests that they might ‘phone their manager’ and then offer a greater discount for a same-day purchase. Some will withhold prices until the end of the discussion or visit.

We found that a quarter (24%) of people successfully negotiated a reduced price, so it’s always worth asking whether the figure you’ve been quoted is the best available.

Which? Principal Health Researcher Joanna Pearl said: ‘People buying stairlifts are often vulnerable because they’re buying at a difficult time, but stairlifts can make the difference between remaining independently in your own home or having to move. It’s really important that people have clear and transparent pricing and aren’t pressured to buy in already stressful circumstances.’

View the original Which? Stairlift survey report for more information about pressure selling. 

Prestige Stairlifts do not employ salesmen

Here at Prestige Stairlifts we are proud to be a Which? Trusted Trader. We don not employ pressure selling at all. In fact we don’t have salesmen. All enquires are handled by qualified stairlift engineers who can give you honest advice with no obligation to buy. They will talk through the options with you and a clear price with no hidden extras.

Prestige Stairlifts is dedicated to training its staff to the highest standard.

This week our staff underwent thorough manufacturer training at Acorn Stairlifts head office. On display in their reception area proudly shows two of their most popular curved and straight stairlift. 

The course was presented by Acorn’s own very experienced in house trainers who know their products inside out. This knowledge and experience is passed on throughout the training and the course concludes with a final exam. We are pleased to say that our staff passed with flying colours. The training covered all aspects of stairlift knowledge from surveying, products, installation and servicing. Each engineer is presented with a certificate – one of which is now hung on the wall.

Prestige Stairlifts are committed to give customers the highest standard possible. Investing in staff development and regular professional training ensures our engineers grow their knowledge base and remain current with stairlift production and customer service delivery.

Prestige Stairlifts has successfully met the professional assessment standard to become a Which? Trusted Trader and now committed to abide by the Which? Trusted Traders Code of Conduct.

We are extremely happy to have this endorsement as it is widely recognised and means we are constantly doing the right thing by our customers.

“With over 50 years experience – Which? has your consumer interests at heart. We campaign to protect your consumer rights, review products and offer independent advice on a wealth of subjects.”

Grand London Stairlift on 3 floors

Prestige really does live up to its name by suppling and fitting a mammoth curved stairlift for this wonderful Victorian staircase located in London.

The install involved running tracks over 6 staircases to reach the first and second level floors.  Typically, this high ceiling London house has all the original staircase features synonymous with town houses. Owners were keen the staircase banisters and rails would not be damaged. True to their word, Prestige Stairlifts installed the entire curved stairlift with rails without a blemish on this splendid London staircase.

Expertise and experience to fit precisely

The success of this job is due to the expertise and experience Prestige Stairlifts have in their team of professional engineers. In surveying this London staircase, precise measurements were taken to allow bespoke curved rails that were tailor-made to fit every contour. As you can see from the picture, the seat neatly curves around the newel post and tucks out of the way leaving the staircase looking as impressive as ever.

Prestige Stairlifts have been awarded a Checkatrde certificate saying we have now achieved a new milestone of receiving over 100 reviews.

Prestige Stairlifts have worked hard to build up an excellent customer relationship which has been recognised by Checkatrade. In turn, our customers have given us amazing reviews and recommendations.  It’s worth knowing that all Checkatrade members are thoroughly vetted before using the website. They adhere to an extremely high standard and stay current with government legislation and laws so as a customer, this independent body is worth checking out. 

Checkatrade’s standards each member adheres to:

• Be honest at all times
• Tell you about any call-out fees before coming to you
• Let you know straight away if they can’t do the work
• Keep appointments and arrive on time (calling in advance if they need to reschedule)
• Be realistic about when we can start work and how long it will take
• Be helpful, courteous and polite
• Treat you, your property and belongings with respect
• Keep you in the picture about all aspects of the work
• Return phone messages promptly
• Create an additional contract for variations from the original agreement
• Deal with complaints promptly and professionally
• Never demand cash payment
• Never be verbally or physically abusive or threatening to a customer in any way
• Never obtain work through cold calling

Read Prestige Stairlifts reviews on Checkatrade

Prestige Stairlifts Limited is accredited by Which Trusted Traders, Checkatrade and Buy With Confidence, to which membership requires a strict adherence to codes of practice and a commitment to high levels of quality and customer service. We welcome our customers to research and read independent reviews.

21st Century Stairlifts based in Oxted Surrey who supplied and fitted new and used stairlifts for both straight and curved staircases since 1999 has now been taken over by Prestige Stairlifts Ltd.

This acquisition will mean that Prestige can offer an even larger range of mobility products from leading manufacturers including Acorn, Brooks, Bruno, Bison Bede, and Minivator. (date: February 2014)

A CRYSTAL Palace fan from Eastbourne has had his new stairlift upholstered in the colours of his favourite football team.

The stairlift designed in team colours was installed in the home of 49-year-old Cliff Gardner. The devoted fan can no longer attend matches in person, so his wife came up with the novel idea of having his new stairlift upholstered in the colours of Crystal Palace – ensuring her husband always feels close to his beloved club.

Cliff was injured at the age of 29 in a work accident after he fell eight feet onto a railway track.Since then he has developed severe osteoarthritis in his spine, shoulder, ankles, hip and neck, meaning he spends the majority of his time indoors.

With his movement around the house increasingly restricted, Cliff had a stairlift installed in January 2011. He said, “I think the stairlift is wonderful – it makes me smile every time I use it. “The upholstery has brought personality to the stairlift and made it a really positive feature in my house that sits nicely with my football memorabilia. It’s something people compliment me on.”

Cliff’s wife Val said, “Cliff has been a devoted Crystal Palace fan his entire life which is why I thought getting a red and blue stairlift installed would mean so much to him. “Now he can feel a part of his club without attending matches in person.”

“The stairlift has also given me the reassurance I can leave the house safe in the knowledge that Cliff can manage on his own for an hour or two. It’s really made both of us more self sufficient and independent.”

Source of this story: Eastbourne Herald Published May 2011